Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our artisanal food products (marmalades, spreads, spoon sweets, and baked goods). We operate in strict compliance with the EU General Data Protection Regulation (GDPR) and the Protection of Natural Persons Against the Processing of Personal Data Law of the Republic of Cyprus (Law 125(I)/2018).

Data We Collect

We collect personal information that you provide directly to us when making a purchase or contacting us. This includes:

Identity Data: Name and surname.

Contact Data: Billing address, delivery address, email address, and telephone number.

Transaction Data: Details about products you purchased from us and total amounts.

Payment Data: All payments are securely processed through JCC Payment Systems. We do not collect, view, or store your credit/debit card details on our servers. Your payment details are entered directly on JCC’s secure platform.

How We Use Your Data

We use your personal data to:

Process and deliver your food orders.

Manage payments, fees, and charges via JCC.

Notify you about changes to our services or order status.

Send you marketing communications, newsletters, and promotional offers about our products, provided you have given your explicit consent at checkout or have purchased similar products from us and chosen not to opt out.

Comply with legal, food traceability, and accounting obligations under Cyprus law.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, tax, or accounting requirements (up to 7 years for corporate tax and financial auditing purposes in Cyprus).

Your Legal Rights

Under the GDPR, you have the right to request access to, correction of, or erasure of your personal data. You also have the right to object to or restrict certain processing activities. If you wish to exercise any of these rights, please contact us directly through our contact page. You also maintain the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

Marketing Communications

You will only receive marketing emails from us if you opted in during checkout or if you are an existing customer receiving updates about similar products. You have the right to opt-out of receiving marketing communications at any time by clicking the “Unsubscribe” link at the bottom of any email we send you, or by contacting us directly.